PartyPoker is a well-known poker room with a wide variety of cash games and tournaments, a generous bonus program and high rakeback of up to 60%. As any major poker room, there is a experienced and responsive support team to help you with any questions you may have:
- Deposit and cash out;
- Verification of identity and providing documents;
- Receiving bonuses and participation in the loyalty program;
- Suspicion of unfair play by other players;
- Problems with installing a PC or mobile app;
- Log In issues with your account and other.
To sum up, the PartyPoker support team has great experience in resolving any questions a user may have.Partypoker official site
Support contact details
You can choose one of the three different ways to contact PartyPoker support team:
- Online chat, available directly in PC app and mobile app. They answer almost instantly.
- E-mail: [email protected], which is convenient for not urgent requests, as waiting time for an answer can take up to several hours. E-mail PartyPoker from the same email address, which you used for account registration.
- The hotline 810-800-7278-9145. To get answers you need to be ready to provide details of your account. Most often operators answer the calls immediately, but sometimes you need to wait a little.
How to contact PartyPoker support
Below you will find detailed instructions on how to contact PartyPoker support through each channel:
Live Online Chat
- Login to PartyPoker spp.
- Click «Support» at the bottom of the screen.
- Click «Need Help» at the bottom of that page.
- Select the «Live Chat» connection method.
- Write your question.
- Do the same to go to the «Help Required» section.
- Select the «Phone» communication method.
To contact PartyPoker support by e-mail, simply open your mailbox, in the «To» section enter the e-mail address [email protected], indicate your username used in the poker room, write your question and send an e-mail.
Social networks group
Definitely, PartyPoker’s groups at Facebook, Twitter, Twitch, YouTube and Instagram channels are more useful to find info on something useful and interesting about this poker room is quite possible, but not to resolve issues with account verification or cashout processing requests.
How to Communicate with PartyPoker Support
PartyPoker’s support team is experienced and polite, so being polite with them is always a good idea. To get a detailed and timely answer to your question, be clear and precise, when asking. If you contact the PartyPoker support by e-mail or phone, also provide your username.
The pros and cons of support
The PartyPoker support team is really trying to be helpful for players. The main advantages of this poker room’s support:
Full competence in solving any questions and problems of users.
Quick help in the vast majority of cases.
We don’t think PartyPoker’s support team has significant drawbacks. Sometimes the waiting time in live chat or a hotline can take a few minutes, when the support is loaded.
The minimum deposit at PartyPoker is $10.
The terms of withdrawal depend on the chosen method, usually it takes few hours to 5 working days.
To be verified you need to send your passport scan and proof of address to [email protected] or upload the same documents via special form in your poker app.